PRIVACY POLICY


Last Updated: 11 october 2025

Welcome to Lifegenex LLC (“Company,” “we,” “our,” or “us”). Your privacy is critical to us, and we are committed to protecting your personal information. This Privacy Policy details how we collect, use, store, share, and protect your information, as well as your rights under applicable laws.

By accessing Lifegenex LLC’s website (the "Site") or purchasing and using our products or services, you agree to and accept the practices described in this Policy. If you do not agree, please discontinue use of our Site and services.

1. CONTACT DETAILS

If you have any questions about this Privacy Policy or your data:

  • Company Name: Lifegenex LLC
  • Address: 30 N Gould St #53734, Sheridan, WY, 82801, USA
  • Email: hello@lifegenex.com

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide

We collect information you voluntarily share with us, including:

  • Your full name
  • Email address
  • Mailing and billing addresses
  • Phone number
  • Payment information (processed securely)
  • Health-related data or preferences (if provided for product recommendations)
  • Purchase history
  • Communication preferences

2.2 Automated Information

We also collect certain information automatically through cookies, tracking technologies, or your interactions with our Site:

  • IP address
  • Device information (e.g., type, operating system)
  • Browser type and version
  • Interaction details on the Site (e.g., visited pages, time spent on Site)

2.3 Third-Party Sources

We may collect additional data from trusted third parties, including:

  • Marketing leads or partner referrals
  • Publicly available databases

3. HOW WE USE YOUR INFORMATION

We use your data to:

  1. Fulfill Orders – Process and complete your purchase transactions and provide shipping information.
  2. Customer Support – Respond to your inquiries, provide assistance, and troubleshoot issues.
  3. Marketing and Promotions – Send promotional messages, newsletters, and updates (if you consent). You may opt-out at any time.
  4. Product Improvements – Improve our products, services, and Site based on feedback and usage data.
  5. Legal Compliance – Comply with laws, regulations, and respond to legal requests, including fraud prevention.
  6. Analytics and Research – Analyze Site and consumer behavior to better understand preferences and improve the user experience.

4. LEGAL BASIS FOR PROCESSING

As a US-based company, our data processing practices are guided by various state and federal privacy laws, including the California Consumer Privacy Act (CCPA) and other regulations. We process information for:

  • Performing a contract (e.g., fulfilling your order).
  • Compliance with legal obligations.
  • Legitimate business interests, such as improving our services or fraud prevention.
  • Consent, where required (e.g., marketing communications).

5. INFORMATION SHARING AND DISCLOSURE

Lifegenex LLC will never sell your personal information. However, we may share data with:

5.1 Service Providers

Trusted third parties that perform functions on our behalf, such as:

  • Payment processors
  • Shipping companies
  • Marketing platforms
  • Website hosting services

5.2 Legal and Regulatory Compliance

We may share data to:

  • Comply with legal obligations or court orders.
  • Respond to requests from regulatory authorities.
  • Enforce our Terms of Service.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

6. DATA SECURITY

We implement industry-standard measures to protect your personal information, including:

  • Encrypted Communications: All payment and sensitive information are transmitted securely using SSL technology.
  • Access Controls: Only authorized personnel have access to your data.
  • Regular Audits: Periodic assessments to monitor and improve security.
  • Secure Hosting: Our website and data are hosted on secure servers.

While we strive to protect your information, no system can guarantee absolute security. Please protect your login credentials and notify us immediately in case of unauthorized access.

7. YOUR PRIVACY RIGHTS

7.1 General Rights

You have the right to:

  • Access Information: Request the personal data we hold about you.
  • Correct Information: Update incomplete or inaccurate data.
  • Request Deletion: Ask us to delete your personal data, subject to legal requirements.
  • Opt-Out of Marketing: Stop receiving promotional communications by unsubscribing or emailing us.
  • Restrict Processing: Limit how we use your data.

7.2 California Privacy Rights (CCPA)

California residents have additional rights under the CCPA:

  • Right to Know: Request a list of categories of data collected, purposes, and third parties we share it with.
  • Right to Delete: Ask us to delete personal data, subject to legal obligations.
  • Right to Opt-Out: Opt-out of certain data-sharing practices (e.g., targeted advertising).
  • Right to Non-Discrimination: We won’t penalize you for exercising your privacy rights.

7.3 Exercising Your Rights

To exercise these rights, contact us:

  • Email: hello@lifegenex.com
  • Mail: 30 N Gould St #53734, Sheridan, WY, 82801, USA

8. COOKIES AND TRACKING TECHNOLOGIES

8.1 What Are Cookies?

Cookies are small text files placed on your device to enhance the functionality of our Site, analyze usage behavior, and personalize your experience.

8.2 How We Use Cookies

  • Essential Cookies: Required for basic Site functionality.
  • Performance Cookies: Track aggregate usage and improve Site performance.
  • Marketing Cookies: Deliver relevant advertising (only with consent).

8.3 Managing Cookies

You can manage or disable cookies in your browser settings. Some Site features may be unavailable if you disable cookies.

9. DATA STORAGE AND RETENTION

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations. Once no longer needed, we securely delete or anonymize your data.

10. CHILDREN’S PRIVACY

Our Site and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. Parents may contact us to delete information collected due to accidental contact.

11. THIRD-PARTY LINKS

Our website may include links to other third-party websites. We are not responsible for the privacy practices or content of such websites. Please review the privacy policies of those sites before providing personal information.

12. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in laws, practices, or policies. Any updates will be posted here along with the revision date. Significant changes may be communicated via email or on the Site.

CONTACT US

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

  • Company Name: Lifegenex LLC
  • Address: 30 N Gould St #53734, Sheridan, WY, 82801, USA
  • Email: hello@lifegenex.com

We value your trust and are committed to safeguarding your privacy. Thank you for choosing Lifegenex LLC.


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